REFUND AND RETURNS POLICY

Thank you for choosing nevorohomellc.com. We hope every customer has a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a return and refund according to the following refund policy.

1. Return Period

nevorohomellc.com accepts eligible return requests. Customers must contact us and submit a return request within 30 days of receiving the goods.

Return requests submitted after 30 days may not be approved.

2. Return Requirements

To ensure smooth return processing, returned goods must meet the following conditions:

The return request must be submitted within the return period;
The goods should be in unused condition, and the original packaging, accessories, and related documents should be kept as intact as possible;
The goods must not be damaged due to improper use by the customer or caused by human factors;
Customers need to contact us in advance to obtain return information; returns without confirmation may not be processed normally.

After receiving and inspecting the returned goods, we will process the refund request according to the actual situation.

3. Return Address

All approved returns should be sent to the following address:

Nevoro Home LLC
1110 N WASHINGTON ST
EL CAMPO, TX 77437
United States

Please contact us before sending back your items to confirm the return process to avoid delays due to incorrect address or information.

4. Refund Processing Time

After receiving the returned items and confirming that they meet the refund requirements, we will begin processing the refund.

Refund Processing Time: Approximately 3 business days

The exact time it takes for the refund to arrive may vary depending on your payment method, bank, or credit card processing speed.

5. Refund Method

The refund will be processed using the original payment method. No new payment information is required.

6. Circumstances Where Refunds Are Not Eligible

A refund may not be granted in the following situations:

Applications exceeding the 30-day return period;
Product damage caused by human error or improper use;
Missing accessories, packaging, or conditions affecting the resale of the product.

7. Contact Us

If you have any questions about our return or refund policy, please contact us:

Company Name: Nevoro Home LLC
Website: nevorohomellc.com
Email: [email protected]
Phone: 979-290-1799

We will do our best to assist you in resolving any related issues and provide you with timely and friendly service.